Who this policy covers

SrvrSide is a trade name of JR Copier of Minnesota, LLC. This policy explains how we deliver equipment in Central Florida and how JR Copier ships equipment to other locations in the continental United States.

Free local delivery in Central Florida

Copiers and printers are delivered free of charge by our own team across our Central Florida service area, including Orlando, Winter Park, Maitland, Altamonte Springs, Apopka, Ocoee, Winter Garden, Kissimmee, Sanford, Lake Mary, Oviedo, Clermont, Lake Buena Vista and Windermere. We confirm delivery for your exact address when we quote.

Shipping outside Central Florida

We ship to businesses in the 48 continental states. We do not ship to Alaska, Hawaii or outside the United States.
Shipping is free on copiers and multifunction printers, except console and high-capacity machines, which ship for $597 per machine.
Shipping is free on smaller equipment orders over $1,000. Orders under $1,000 may carry a small shipping fee, which we quote before you order.
Shipping is free on lease-to-own and rental deliveries, and on equipment replacements and upgrades.
Final costs can vary with size, weight, destination and delivery requirements. Expedited delivery is available on request for an added fee, and remote locations may take longer or cost more.

Delivery timeframes

Processing usually takes 1 to 3 business days: 1 to 2 for in-stock and refurbished equipment, 2 to 3 for custom configurations, and 3 to 7 for special orders, confirmed when you order.
Transit after shipping usually takes 3 to 7 business days: 3 to 5 for metropolitan areas and 5 to 7 for rural areas.
Most locations receive equipment 4 to 10 business days after the order is confirmed.

Installation

Installation is included with every copier and multifunction printer delivery: unpacking and placement, power and network connection, configuration and testing, basic user training, and removal of packaging. We contact you 1 to 2 business days before delivery, and most appointments take 1 to 2 hours. Before delivery day, please make sure there is:

A clear path to the installation spot and enough room around the machine
A standard 110V outlet (most equipment) and a network connection nearby
Elevator or freight access for upper floors
Someone authorized to sign for the delivery

Large machines

For large or high-volume machines we provide white-glove delivery: inside delivery to the room you choose, assembly of multi-part systems, placement, cable tidying and cleanup, following your building's rules. For high-rise buildings, tell us when you order; we coordinate elevator access and can provide a certificate of insurance on request. Orders for several machines are scheduled together, and weekend or after-hours installation may be possible.

Tracking and updates

You receive an order confirmation with your order number, equipment and estimated delivery date. Shipped orders get a notification with the carrier, tracking number and delivery estimate, and our team calls to schedule installation.

Damaged, missing or delayed shipments

If the packaging is badly damaged, you may refuse the delivery. Otherwise, photograph any damage, note it on the delivery receipt and call us. We repair or replace damaged equipment at no cost.
Report missing items within 48 hours of delivery and we will ship them expedited at no charge.
Weather, carrier or supply problems can cause delays. We keep you informed, and loaner equipment may be available for urgent needs.
If a shipment is refused or cannot be delivered because of a wrong address or no access, redelivery charges may apply.

Shipping insurance

Shipments are insured for the value of the equipment. If equipment is lost or damaged in transit, we file the claim with the carrier and replace the equipment at no cost to you.

Returns

Returns are not covered by this policy, and return shipping is handled separately. Contact us before sending anything back.

Contact us

Call (888) 902-8143 or email info@srvrside.com, Monday to Friday, 8:00 AM to 5:00 PM.

Changes to this policy

We may update this policy as carriers, service areas and business needs change. The version posted when you place your order applies to that order.

Shipping & Delivery Policy